Support Center
Get the help you need, when you need it. Our support team is ready to assist with any questions or technical issues you may encounter.
How do I get started with Carbon?
Getting started is easy! Simply sign up for an account, choose your plan, and you'll have immediate access to our drag-and-drop editor. Our interactive tutorial will guide you through creating your first web application.
What's your refund policy?
We offer a 30-day money-back guarantee on all paid plans. If you're not completely satisfied with Carbon, simply contact our support team within 30 days of purchase for a full refund.
What features are included in the free plan?
The free plan includes access to our core drag-and-drop editor, basic templates, and essential components. You can create and publish one project with up to 100 monthly visitors.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and bank transfers for annual plans. All payments are processed securely through our payment partners.
Can I export my projects?
Yes! All paid plans include the ability to export your projects as standard HTML/CSS/JS files that you can host anywhere. Enterprise plans also include additional export options.
Do you offer team collaboration features?
Yes, our Professional and Enterprise plans include robust team collaboration features including shared workspaces, role-based permissions, and real-time editing capabilities.
How does technical support work?
All paid plans include email support with 24-hour response time. Enterprise plans get priority support with 4-hour response time and dedicated support channels.
Can I access the Carbon community?
All Carbon users get access to our community forum where you can share tips, get help, and connect with other users. Paid plans also get access to exclusive community events and workshops.
Are updates included in my subscription?
Yes, all Carbon plans include access to regular updates, new features, and security patches for as long as your subscription is active. We release updates every 2-4 weeks.
Is there a limit on project size?
Project size limits vary by plan. Free plans can create sites up to 5 pages, Professional plans up to 50 pages, and Enterprise plans have unlimited pages.
Can I use custom domains?
Yes, all paid plans support custom domain connections. We provide detailed documentation on how to connect your domain and offer SSL certificates for secure hosting.
Do you offer custom development services?
Enterprise customers can access our professional services team for custom development, integration support, and specialized training programs.
What kind of apps can I build with Carbon?
Carbon supports building a wide range of web applications including marketing sites, dashboards, e-commerce stores, and custom business applications with our extensive component library.
How secure is Carbon?
Security is our top priority. We use industry-standard encryption, regular security audits, and automated backups. All data is hosted on secure AWS infrastructure with 99.9% uptime.
Can I integrate third-party services?
Yes, Carbon supports integration with popular services like Google Analytics, Stripe, Mailchimp, and more. Professional and Enterprise plans can also access our API for custom integrations.